Refunds & Returns

Last updated 12 August 2026. This policy sets out your rights as a consumer buying from us in Europe.

Your 14 day right of withdrawal

If you are a consumer in the EU, the Consumer Rights Directive 2011/83/EU gives you the right to withdraw from most online orders within 14 days of receiving them, for any reason and without giving one. We allow 15 days. To withdraw, email us at theteam@lawnedge.eu.com with your order number before that period ends. You then have a further 14 days to send the goods back.

Goods must come back in a resaleable condition. We refund the price you paid, including the standard delivery charge, within 14 days of receiving the goods back or of receiving proof that you have sent them. You pay the direct cost of returning the goods unless the item is faulty or we agree otherwise.

If you are buying from the UK, Norway, Iceland, Liechtenstein or Switzerland, equivalent rights apply under your own national law and we apply this policy in the same way.

Edging that we cut to your length

There is one exception to the withdrawal right, and we would rather explain it here than surprise you later.

Our per metre edging, the plastic kit and the stainless, corten and black steel ranges, is cut to the length you order. That makes it goods made to your specification, and under Article 16(c) of the same Directive the change of mind withdrawal right does not apply to goods of that kind once they have been cut. In practice: a seven metre cut length cannot go back into stock or be sold to anyone else.

Everything else carries the full right: the tools, the accessories, the spare pegs, the per piece bed borders and the animal barrier fence.

Because of this, please ask before you order if you are not sure how many metres you need or how to measure a curved bed. Email us at theteam@lawnedge.eu.com and we will work it out with you. We would much rather answer a question than have you order the wrong length.

Faulty, damaged or incorrect items

This part applies to everything we sell, including edging cut to length. Nothing above affects it.

If your order arrives faulty, damaged or not as described, contact us and we will put it right at no cost to you. Under the legal guarantee of conformity, Directive (EU) 2019/771, goods must match their description and be fit for their purpose, and you are protected for two years from delivery. You can ask for a repair, a replacement or a refund, and we pay the cost of returning the item.

Damaged in transit

If a parcel arrives damaged, email us with your order number and a photograph of the packaging and the item. We will arrange a replacement or a refund and we cover the return postage. Photographs help us take it up with the courier, so they speed things along, but they are not a condition of your rights.

Items missing or the wrong thing sent

Tell us and we will fix it. If the parcel never arrives, or arrives with parts missing, or contains something you did not order, that is on us to resolve and it costs you nothing.

How to return something

Email theteam@lawnedge.eu.com with your order number and a short note about what you would like to do. We will reply with the return address and confirm who pays the postage in your case. Please contact us before sending anything back, so it reaches the right warehouse and is credited to your order.

We aim to process refunds within 24 to 48 hours of receiving the returned goods. Payment providers usually take a few further working days to show the money back on your statement. Refunds go back to the payment method you used, or can be held as credit against a future order if you would rather.

Cancelling before dispatch

Any order can be cancelled free of charge before it is dispatched, including per metre edging as long as we have not already cut it. Most orders are packed within 24 to 48 hours, so tell us as soon as you can and we will tell you where yours has got to.

If something goes wrong

If you are unhappy with how we have handled a return, see our complaints handling policy. Your statutory rights are not affected by anything on this page.